|Open Date||Oct 11 2017||Close Date||Oct 25 2017|
|Position Title||Customer Service Representative- 15 Month Contract (Maternity Leave)||Posting Type||Contract|
|Posting Status||Active||Position Length||Full Time|
|Department Group||Financial Services||Hours per Week||35|
|Education||College Diploma||Experience||1 - 3 years|
|Location||Municipal Administration Office|
Customer Service Representative
Contract- 15 Months (Maternity leave)
The Municipality of Central Elgin is a progressive, growing urban and rural municipality located on the shores of Lake Erie in the heart of Southwestern Ontario. The Municipality is home to 13,800 living in both an urban and rural environments. Currently, the municipality is seeking a progressive, eager, and self motivated individual to be part of the Central Elgin team.
Reporting to the Director of Finance/Treasurer the Customer Service Representative will provide a vital link between the corporation and the public. This successful candidate is expected to have a general knowledge of the policies and procedures of all services provided by Central Elgin. The Customer Service Representative will assist the corporation and the public by providing services such as answering and managing public inquiries for non-emergency information and/or services in-person or via telephone.
Some of your responsibilities will include:
a) Providing counter and telephone service, dealing with customers in respect to a wide range of needs quickly and efficiently.
b) Performing all clerical procedures relating to the cash functions, including handling, processing data input and banking of payments received.
c) Acting as a customer solutions and service provider, displaying extensive knowledge of all customer-related activities for the Municipality.
d) Developing and maintaining good working relationships with the public, municipal employees, vendors and other government agencies.
e) Receiving, assessing, responding/referring to, dispatching, and following up on customer inquiries regarding Central Elgin information, programs, special events, and requests for non-emergency Municipal services.
f) Performing daily payment transactions, balancing funds for deposit and account adjustments and revenue report preparation.
g) Respond to, refer or transfer, and record customer inquiries that cannot be resolved at first point of contact to appropriate Municipal department, employee or other government levels, agencies and external organizations
h) Perform other similar and related duties as required and assigned.
Education and Experience:
a) Three year community college diploma or equivalent combination of education and experience.
b) Demonstrated experience in an office and customer service environment, with knowledge of cash handling, Point of Sale terminals and electronic transactions, and the ability to work in a fast-paced environment
c) Good communication and public relation skills to deal tactfully with the public, staff and outside agencies.
d) Strong time management and organizational skills with mathematical aptitude, and attention to detail for accuracy in data entry and reconciliations.
Salary Range: $24.17/hr-$28.28/hr
To apply for this position please go to https://careers.centralelgin.org/job/search
Closing Date: October 25, 2017 4:30 pm
The Municipality of Central Elgin is an equal opportunity employer. The Municipality of Central Elgin will attempt to provide reasonable accommodation for known disability for an applicant or employee if requested
Personal information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used only to evaluate thesuitability of applicants for employment. Questions respecting the collection of information should be directed to the CAO/Clerk of The Corporation ofthe Municipality of Central Elgin.